Shipping policy
Shipping Policy
7/1/2026
Free ground shipping
We are pleased to offer free ground shipping on all orders placed through our website.
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All orders ship via UPS Ground or FedEx Ground, at our discretion.
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Free shipping applies to orders shipped within the continental United States (adjust this if you ship elsewhere).
Order processing time
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Most orders are processed and shipped within [1–3 business days] after the order is placed.
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Orders placed on weekends or holidays will be processed on the next business day.
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If there is any delay in processing your order, we will contact you by email when possible.
Transit times (ground shipping)
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Typical UPS Ground / FedEx Ground delivery times range from [2–7 business days], depending on destination and carrier network conditions.
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Delivery times are estimates and are not guaranteed; weather, carrier delays, and other factors may impact actual delivery dates.
Expedited shipping options
If you need your order sooner, expedited shipping is available at an additional cost.
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Expedited options (such as 2-Day, Overnight, or other available services) will be displayed at checkout when available.
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Expedited shipping charges are the responsibility of the customer and are calculated based on carrier rates, order weight, and destination.
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Expedited orders are prioritized for processing, but are still subject to our normal order cut‑off times and business days.
Shipping locations
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We currently ship to addresses within [list your locations, e.g., the United States / contiguous U.S. only / U.S. & Canada].
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We do not ship to P.O. Boxes or APO/FPO addresses at this time (edit this line if you do).
Order tracking
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Once your order ships, you will receive a shipping confirmation email with tracking information.
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You can use this tracking number to monitor your shipment directly on the carrier’s website (UPS or FedEx).
Lost or damaged shipments
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If your order arrives damaged, please contact us within [3–7 business days] of delivery with photos of the packaging and product so we can assist.
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If a shipment is marked as delivered but you have not received it, please check with your carrier, neighbors, or building management first, then contact us for further assistance.
Questions
If you have any questions about shipping, transit times, or special shipping needs, please contact us at 615-969-2825.